Returns

1. OUR RETURNS POLICY

We can only accept items returned to us within 14 days from the date received your order.

Our returns address is;

Brockholes Pavilion Claughton Industrial Estate
Brockholes Way
Claughton-On-Brock
Preston
PR3 0PZ

To accept the exchange / refund your items must;

  • Be returned to us before a refund or replacement is issued.
  • Unworn and unwashed.
  • Original packaging and tags still attached.
  • Returned with reference to original order number and if exchange or refund is preferred.

Please check any item you order from us on receipt as we will only accept products returned to us in their original condition and fit for re-sale unless we have been given prior notice that an item is faulty.

2. FAULTY GOODS

If you receive a faulty item please return it to us within 30 days’ of receipt. Please remember to get in touch with our Customer Service team prior to returning.

3. REFUND PROCESS

Refunds will be processed within 1-2 working days of receipt.  Once processed funds will be returned via the same payment method that was used at checkout.  But can take 2-3 working days to show on your balance, if paid via debit / credit card.

If you have any further queries or concerns please contact us on info@bcouturelondon.com