OUR RETURNS POLICY
We can only accept items returned to us within 14 days from the date your order was received.
Our returns address is;
Brockholes Pavilion Claughton Industrial Estate
To accept the exchange / refund your items must;
- Be returned to us before a refund or replacement is issued.
- Unworn and unwashed.
- Original packaging and tags still attached.
- Returned with reference to original order number and if exchange or refund is preferred.
- Caps must be tried on with the carboard insert intact. Caps cannot be accepted for a return if the cardboard insert has been removed from the cap.
- Underwear cannot be returned if removed from the packaging and the hygiene seal has been opened.
Please check any item you order from us on receipt as we will only accept products returned to us in their original condition and fit for re-sale unless we have been given prior notice that an item is faulty.
All returns/exchanges are paid for by the customer unless otherwise agreed by B Couture London.
If you receive a faulty item please return it to us within 30 days’ of receipt. Please remember to get in touch with our Customer Service team prior to returning.
Refunds will be processed within 3-5 working days of receipt. Once processed funds will be returned via the same payment method that was used at checkout. This can take 2-3 working days to show on your balance, if paid by debit / credit card.
If you have any further queries or concerns please contact us on email@example.com
PROBLEM WITH YOUR ORDER?
We endeavour to deliver orders correctly, however occasionally orders may be incorrect or items faulty. In such an instance, customers must contact our customer service team immediately on firstname.lastname@example.org with photo proof of the issue. If the order is found to be incorrect/faulty we will provide a prepaid returns label which covers the cost of returning goods to us and will make arrangements for items to be resent or refunded upon receipt of the return. If you arrange a return delivery to us using an alternative service (outside of our own prepaid label service), we are not liable to cover any additional costs incurred for shipment outside of our own £3.95 return shipping cost.
Customers cannot return part of a bundle deal for a refund whilst keeping remaining bundle deal items at the discounted bundle deal price. The special price is applicable only to complete bundle deals, therefore the full bundle must either be returned for a refund or we reserve the right to charge any remaining items that are not returned at full price. In the instance that the sum of the remaining items exceeds the price paid within the bundle, we reserve the right to recoup any losses from the total refund amount. Bundle items that cannot be returned in their original state due to being worn will not be accepted if returned. Please consider whether you are able to return the full bundle before paying for your return. If you are unsure which items constitute the bundle deal, please email us on email@example.com, we will be able to advise how much refund you would receive for returning part of a bundle deal.
Bundle ExchangesFor exchanges , customers need to return ALL items within the purchased bundle. Single returned items for exchanges will not be exchanged.
If a refund is required on a bundle deal including a free item, the free items must be returned for a refund with the other bundle deal items. If customers fail to return free items, the full price of the free item will be deducted from the refund.
We cannot process an exchange on international orders, please return your item for a refund only.
EU VAT & Customs Duties
Customs clearance charges and fees may be payable on items/goods entering the destination country including the EU from the UK. These depend on the contents’ value.
Items sent to the EU from England, Scotland and Wales are subject VAT and duties in the EU. The value of goods thresholds are detailed below
Items valued at under €22 sent to the EU are now subject to VAT or duties.
Goods sent to the EU over €22 and below €150 may be taxed at the border and may incur a customs clearance/handling fee in the receiving country.
Commercial items/goods sent to the EU over €150 may attract VAT, customs duties and a clearance/handling fee
The customs authorities in the destination country and the customs thresholds in place determine if charges are due on imported goods.
The levels and thresholds of charges vary from country to country. See guidance from the European Commission.